College Papers

Understanding Organisations and the Role of Human Resources

Understanding Organisations and the Role of Human Resources
(3HRC)
Name: Sona Polakova
CIPD No.: 48855209
Date: 14 th
December 2017
Words:

Index
Introduction…………………………………………………………………………………. 3
The CIPD Profession Map……………………………………………………………. 4
Summary of the CIPD Map………………………………………………………….. 4
Resourcing and Talent Planning as the Most Esential For Myself….. 5
Understanding Customer Needs…………………………………………………… 6
The Three Methods of Effective Communication………………………….. 7
Effective Service Delivery…………………………………………………………….. 8
Reference List……………………………………………………………………………… 9

Introduction
Me
My name is Sona Polakova. I have been working in Dixons Carphone CoE for a year and a half
as HR Administrator for UK colleagues. I have started in Admin Team mainly providing References
and supporting the Expences process. During a peak period, I have moved to Onboarding team
to participate in a newly held Contractors process. Systematic work and diligence on the process
gave me the opportunity to turn my career into a more senior role as HR Senior Administrator
a month ago. Thanks to this role, it is not just the Contractor process I am responsible for but also
for colleagues in my team who I support with advice in other Onboarding processes, helping with
outstanding queries, escalations and participating on calls with business partners.
Company
Dixons Carphone Centre of Excellence provides a wide service in departments as HR, Finance,
Logistics and IT for the Dixons Carphone Group UK & Ireland and Nordics.
In Brno, Dixons Carphone CoE was opened in 2007 supporting the retail business for
Dixons Carphone which is Europe's leading specialist in electrical and telecommunications retail
and services. Brno Dixons Carphone CoE employs over five hundred employees from more than
28 various countries. One of the strongest values of Dixons Carphone is ''We believe anything
is possible!''

Three HR Activities Supporting Organisation's Strategy
Human Resources is indispensable in many of professional activities for each organisation. It is the
key piece in achieving organisation's objectives. In general, the pivotal role that HR has to play in
working with others to devise strategy, integrate responsible business practices and engage
employees with the organisation’s values and o bjectives. I have decided to focus on three specific
areas.
Recruitment and Selection
One of the most important activities which Human Resources carries out is to ensure that 'the right
people with the right skills are employed at the right time and in the right place' by the organisation .
It is the core activity for the business as HR recruiters focus on the most effective methods for
recruiting new employees who are the best suited to the organization's needs. They advertise job
postings, making interviews and work closely with managers who responsible for making the final
selection of candidates. This leads to considering the cost and benefits of recruiting new employees
and working with budget to save money to the organisation. In general, Human Resources develops
and implements recruitment strategies and organisation's needs.
Compliance
The vital and crucial function Human Resources has is to comply with labour and employment laws
because the legal framework helps in supporting and regulating the formal employment relationship
between employers and employees. To achieve this HR department ensures to comply with fair
employment practices, safe working conditions to prevent general employees' dissatisfaction which
could lead to affecting productivity and sooner or later the profitability of the business. Therefore,
the HR department's key value is the knowledge of state's employment regulations and laws. They
need to avoid discrimination and bring the value of equality from the first steps from interviewing
potentional candidates through hiring to the following workplace. Keeping and storing necessary
documents, such as contracts, RTW documents is the integral part of the HR deparment as well.
Also creating and implementing business policies and procedures for all employees and for the
business itself. The crucial message is that strict compliance management can help the organisation
to avoid possible lawsuits.
role of introducing our values to anyone who may join us and ensuring that all our people policies
and practices reinforce our values.

3 ways
Employee Satisfaction
Employee relations specialists in HR help the organization achieve high performance, morale and
satisfaction levels throughout the workforce, by creating ways to strengthen the employer-employee
relationship. They administer employee opinion surveys, conduct focus groups and seek employee
input regarding job satisfaction and ways the employer can sustain good working relationships.
We believe that HR has a unique role to play in getting the organisation to go beyond its traditional
responsibilities and focus on reducing its negative impact on the environment, society and the
economy. A strategy cannot be fulfilled without a culture to support it. Therefore, we see HR’s
biggest contribution to organisational sustainability around building a culture where every
employee understands and contributes to all three facets of the triple bottom line, while proactively
seeking new ways to make a sustainable and positive impact on the local and global community.
This involves integrating the organisation’s purpose and values with everything employees do,
creating effective partnerships with all stakeholders of the business and translating policies into
practice.